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CAO HANDBOOK ENTRY 2014
46
What happens next?
If you want to confirm that your form has
been received you can phone us on 086 086 0
CAO/226 (dial +27 31 268 4444 from outside
South Africa) or check
'My Application'
on our
website.
How will you know when your
application has been processed?
You will receive an SMS message notifying
you that your application has been processed.
Allow up to 15 working days for your application
to be processed. Thereafter, you will receive an
acknowledgement letter. Please contact us
if you do not receive this acknowledgement
letter within 4-6 weeks after you have sent
your application. Any special information the
institution wishes applicants to know will be
included with the details of your choices.
How to check the status of your
application
Once your details are on our database it will be
easy for us to answer queries. If you have given
us your email address or cellphone number we
shall send you a message when your form has
been processed.
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You can check the status of your
application on our website
www.cao.ac.za
by
selecting
'My Application'
and entering your
CAO number or your ID or passport number.
This information can be printed if you have
access to a printer.
You can also phone the CAO on Share Call
086 086 0 CAO / 086 086 0 226 (dial
+27 31 268 4444 from outside South Africa)
to find out whether your application has been
processed, or to check the status of your
programme choices. If you have given us an
email address or have a fax number you can
even request a confirmation letter. Have your
CAO number handy. You can phone the CAO at
anytime (24/7) to find out about your application
and other information, by selecting an option.
Or you can hold to speak to a Call Centre
agent who will also be happy to answer your
questions; this service is available Monday to
Friday from 08h00 to 16h30. Calls from South
African landlines to the Share Call number are
charged at local rates.
Changing your programme choices
If at any time you want to replace one or more of
the Programme choices on your list with others
or change the sequence, let us know in writing
using a “Change of Mind” request form which
can be downloaded from our website
www.cao.
ac.za
or contact us on 086 086 0 CAO / 226 to
have this form sent to you.
Email the completed form to
comscao@
cao.ac.za
, fax to 086 622 8833 (dial
+27 31 268 4422 from outside South Africa)
or post to Private Bag X06, Dalbridge, 4014. A
fee of R100 will be charged for each request
to add or renumber programme choices, to
cover the cost of the administrative work
involved. The institutions will not see these
changes until this fee has been paid.
N.B.:
Late applications and changes for
UKZN from January must be directed to
their Howard, Westville or Pietermaritzburg
campuses.
Who makes selection decisions?
Institutions make decisions. The CAO does
NOT
make selection decisions but provides
your information to the institutions.
When are offers made?
Institutions make selection decisions at various
times in the year. The majority of offers are
made once the final results are released.
How will you know if you have been
selected?
If you have given us your email address or
cellphone number, we will send you a message
when a decision is made on any of your
programme choices.
As soon as you are made an offer, we shall
write to you. Some institutions may also send
you letters or messages informing you of your
offer. Make sure you let us know if you change
your contact details.
Making your application