CAO HANDBOOK ENTRY 2016
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14. FAQs: What Happens After Submitting My Application?
How do I check if my form has been received?
If you want to confirm that your form has been received, you can
phone us on 086 086 0 CAO/226 (dial +27 31 268 4444 from outside
South Africa) or check 'My Application' on our website
How will I know when my application has been
processed?
You will receive an SMS message notifying you that your application
has been processed. Allow up to 15 working days for your application
to be processed. Thereafter, you will receive an acknowledgement
letter. Please contact us if you do not receive this acknowledgement
letter within four to six weeks after you have sent your application.
Any special information the institution wishes applicants to know will
be included with the details of your choices.
How do I check the status of my application?
Once your details are on our database, it will be easy for us to answer
queries. If you have given us your email address or cell phone number,
we shall send you a message when your form has been processed.
You can check the status of your application on our website
by selecting 'My Application' and entering
your CAO number or your ID or passport number. This
information can be printed if you have access to a printer.
You can also phone the CAO on Share Call 086 086 0
CAO/086 086 0 226 (dial +27 31 268 4444 from outside South Africa)
to find out whether your application has been processed, or to check
the status of your programme choices. If you have given us an email
address or have a fax number, you can even request a confirmation
letter. Have your CAO number handy. You can phone the CAO (24/7)
to find out about your application and other information by selecting
the option to speak to a Call Centre agent who is available Monday to
Friday from 08h00 to 16h30. Calls from South African landlines to the
Share Call number are charged at local rates.
How do I change my programme choices
(Change of Mind)?
If at any time you want to replace one or more of the programme
choices on your list with others or change the sequence, let us
know in writing using a ’Change of Mind’ request form, which can
be downloaded from our website
or contact us on
086 086 0 CAO/226 to have this form sent to you. A copy of this form
is also on page 186 of this Handbook.
Email the completed form to
fax to
086 622 8833 (dial +27 31 268 4422 from outside South Africa) or
post to Private Bag X06, Dalbridge, 4014. A fee of R100.00 will be
charged for each request to add or renumber programme choices,
to cover the cost of the administrative work involved. The institutions
will not see these changes until this fee has been paid.
N.B.
: Late applications and changes for UKZN from January must
be directed to the Howard, Westville or Pietermaritzburg campus.
Edgewood and Medical School do not accept late applications.
Who makes selection decisions?
Institutions make decisions. The CAO does NOT make selection
decisions but provides your information to the institutions.
When are offers made?
Institutions make selection decisions at various times in the year. The
majority of offers are made once the final results are released.
How will I know if I have been selected?
If you have given us your email address or cell phone number, we will
send you a message when a decision is made on any of your programme
